Privacy Policy

GalaxyPharma (“us”, “we”, or “the Company”) operates the e-commerce portal www.galaxypharma.in (“Website”), which facilitates the sale and purchase of Ayurvedic, wellness, and lifestyle products (“Products”) manufactured by GalaxyPharma. This Privacy Policy explains how we collect, use, share, and protect the personal information of users and visitors to our Website (“you”, “Users”).

By accessing and using our Website, you agree to the terms set forth in this Privacy Policy and our Terms of Use. If you do not agree with these terms, we respectfully request that you refrain from using the Website or providing any personal information.

If you are using the Website on behalf of someone else (an individual or entity), you represent that you are authorized to accept this Privacy Policy on their behalf.

1. What Information We Collect

When using our Website, you may provide us with two types of information:

A. Personal Information (upon registration or checkout):

  • Name

  • Email address

  • Password

  • Phone number

  • Billing and shipping address

  • Payment information (card or bank details)

  • Order and transaction details

B. Non-Personal & Technical Information:

  • IP address

  • Device type and browser

  • Browsing history on our site

  • Preferences and product interests

  • Referring source

You may use our Website as a Guest without registering, but certain features (e.g., promotional offers) may not be available to unregistered users.

2. How We Use Your Information

We use your information to:

  • Fulfill product orders and process payments

  • Deliver products to your preferred address

  • Improve our Website experience and services

  • Customize content and product recommendations

  • Notify you of offers, updates, and newsletters

  • Detect fraud, errors, or misuse of the Website

3. How We Share Your Information

We do not sell, rent, or trade your personal information without your consent. We may share information in the following circumstances:

  • With service providers: To deliver your orders, process payments, or manage logistics and customer support.

  • Business transfers: If GalaxyPharma is part of a merger, acquisition, or restructuring, your data may be transferred to the new entity.

  • Legal compliance: If required by law or requested by government authorities, we may disclose your information.

  • Market research: We may share non-personal data (e.g., product trends) for analytics and research purposes.

Any sharing beyond the above will be done only with your consent.

4. Data Security and Confidentiality

We take the protection of your data seriously. Reasonable physical, electronic, and procedural safeguards are in place to secure your personal information.

However:

  • We are not liable for data breaches beyond our control (e.g., hacking, unauthorized access).

  • Users must ensure they use secure devices and protect their passwords.

  • Always log out of shared devices after using our Website.

If you suspect unauthorized access to your account, notify us immediately via email or through the Contact Us form.

5. Your Choices and Opt-Out Options

  • You can update or delete your personal information in your profile settings.

  • You may opt out of promotional emails, newsletters, or notifications by adjusting your communication preferences.

  • Note: Transactional messages related to your order will still be sent even if you opt out of marketing communications.

  • Some data may remain in backup or archived systems for legal or operational reasons, even after deletion.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. When we make significant changes, we will notify you via:

  • A notice on our Website, or

  • An email (if applicable)

We recommend reviewing this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us form on our Website or email us at Galaxypharmaofficial@gmail.com.